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Refund Policy | Mage Hub Extension

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MageHubExtensions Refund Policy

We offer within 30-days after your order placed date, 100% money back guarantee on all our extensions. Refund would be made within same payment gateway as you used for order placed. If you have any problems into running extension, concerns about the refund term, or support and installation service, please kindly contact us. If the extension fails to function properly due to a bug and our support team unable to fix it, we will be happy to provide a full refund within 30 days of the original purchase. However, we stand behind our products and will assist customer in solving problems first. Please contact us for getting refund with your order details and give the reason why do you need refund? All the refund requests submitted after 30 days are not accepted. Fees for installation, conflicts resolution and customization services are not refundable. Please read the Refund Policy for more details.

Upon refund you must destroy all copies of the software on your servers and in any place within a refund period. All licenses to use the software will be immediately terminated. Any further use of the software is an infringement of MageHubExtensions copyright and other intellectual property rights!

100% Refunds can only be issued, if the item is malfunctioning, corrupt or does not work as described in our extension page AND our support staff is unhelpful to solve your problem.

Why can't I get my refund?

MageHubExtensions reserves the right to refuse refunds if any efforts of refund policy abuse are detected. We have been observed that some of the clients are downloading our products then asking for refund without genuine reasons.

If you fall into one or more of the below, we're sorry: You are NOT eligible for Refund.

  • At the expiration of the 30-day period, you understand and agree that no refunds shall be available.
  • The item doesn’t work as claimed and you have never asked for help. You directly ask for the refund.
  • By mistake we bought Magento 1 extension so please replace with Magento 2 extension.
  • Refunds will not be granted if you simply decide not to use the extension or if the extension was purchased for evaluation purposes. Before purchasing any of our products, please read the product details and also check the DEMO very carefully. Only if you are completely satisfied, the product should be purchased.
  • If you bought wrong extension then we will not replace with another extension.
  • You will not get refund if all the mentioned features in our extension page works in your magento store. You need to provide your staging/development store access details ( Admin, FTP and SSH ) so our support team will verify it.
  • If you face any issues or conflict with your website or theme, you must allow enough time and information to fix the issue, fail to provide such information and without your co-operation its not possible to fix issues and in such case refund will not be possible.
  • Fees for installation, design and configuration, conflicts resolution and customization services are not refundable.